Global Assistance
Our multilingual staff are on hand 24 hours a day to support and advise customers on any medical or security problem. We can assist from locating the nearest medical facility through to arranging admission and treatment. Our team ensures that no matter what the problem is we will act swiftly, professionally and sympathetically, providing continuous care throughout.
Medical Assistance
The primary aim of Intana Global is to manage the inpatient and outpatient care of ill or injured patients anywhere in the world. Our Medical Director and experienced medical co-ordinators ensure that appropriate advice and care is given at each step of the path to recovery.
Our in-house team of qualified medical staff including Doctors, nurses and other medical professionals are on-site 24/7 to offer expert advice to reassure, assess and provide an essential link with local medical staff. If required, our medical teams will also travel to repatriate customers who require medical support and supervision on their flight home.
Security Assistance
Intana Global can deliver security advice and response to situations globally. This is achieved through a network of providers who not only offer security updates for locations but offer practical advice on escalating security situations globally. Where necessary they can offer evacuation services for political unrest, natural disaster and terrorism.
We can offer a comprehensive online travel risk management and tracking technology solution that is fully integrated into our operations platform with access to both medical and security professionals around the clock.
Global Network
Intana Global employs skilled professionals throughout our assistance platforms who manage and monitor all service providers within our global Medical and Assistance Network. Our team is trained to identify the optimum solutions to ensure that our network meets the required standard of service that our clients demand when a situation arises, whilst delivering value for money.
Intana Global has developed a market leading network tool enabling the identification of the closest, most appropriate medical facility that will accept Intana Guarantee of Payments. This further supports our unique ability to offer tailored networks for clients and specific products should this be required. Additionally our network software has the ability to offer geo-mapping. This means that we can put your clients details in wherever they are and give directions to the closest facility in their vicinity.
Our International Medical and Assistance Network includes General Practitioners, Emergency Rooms, Hospitals, Clinics and Dental Facilities all of which are credentialed.
Remote Medical
Through our partnership with Aspen Medical we can offer global remote medical solutions. Aspen Medical specialises in providing world class healthcare services in remote and challenging environments across the globe, including 24/7 aero-medical evacuation services. These services integrate with Intana Global's network and with Aspen Medical's own network of medical clinics and partner clinics, tertiary hospitals and ground transport, ensuring a seamless patient experience.
Aspen Medical offers its clients a tailored and flexible service wherever it is needed - from a single paramedic to a full-spectrum solution involving a multidisciplinary team of healthcare professionals, ambulances, medical facilities, equipment, consumables, pharmacy products, procedures and aero-medical evacuation services including the company’s own aviation assets. Services include:
- Aero-medical evacuation
- Ambulance services
- Clinics
- Environmental health
- Hospital management
- Occupational health
- Training and consultancy
Medical claims handled by experts
Our specialist multilingual claims handlers deal directly with your customers. They help to make the claims process as quick and easy as possible whilst keeping your costs under control. We recognise that service excellence is of fundamental importance to clients in order to ensure customers have a seamless experience and your values are maintained.
Our knowledgeable medical claims team are experienced in ensuring that there are no payments made for unnecessary tests or hospital costs safeguarding patient care and expenditure.
We take care of billing, filing, updating and processing medical claims that relate to patient diagnoses, treatments and medications and ensure that the correct clinical pathways are being identified and followed.